Refund Policy
Welcome to Clicks Host Refund
- At Clicks Host Pty Ltd, customer satisfaction is our priority. We understand that issues may arise, and we aim to handle refund requests fairly and transparently. This policy explains when and how refunds may be issued for purchases made on our Sites.
Eligibility for Refunds
Refunds are available under specific conditions, including:
Defective or Non-Functional Products: If a digital product or service does not work as described and our support team cannot resolve the issue.
- Duplicate Purchase: If the same product or service was purchased multiple times by mistake.
- Unauthorized Transaction: If an unauthorized transaction was made using your payment details.
- Service Non-Delivery: If a service you purchased was not provided within the agreed timeframe
Non-Refundable Items
We do not offer refunds in the following cases:
Change of Mind: Refunds are not granted if you decide you no longer want the product or service.
Downloaded/Accessed Products: If a digital product has already been downloaded, accessed, or used.
Subscription Services: Refunds are not available for subscription-based services once the billing cycle has begun.
Custom Services: Personalized or custom-developed services are non-refundable unless proven defective.
How to Request a Refund
To request a refund, email info@clickshost.com with:
- Your order number or transaction ID
- A detailed explanation of the issue
- Any supporting evidence (e.g., screenshots or error messages)
All refund requests must be submitted within 14 days of purchase. Late requests may not be considered.
Processing Refunds
If a refund is approved, it will be processed within 5-10 business days using the original payment method.
If a refund to the original method is not possible, we may offer store credits instead.
Chargebacks & Disputes
If a chargeback is initiated through your payment provider without first contacting Clicks Host, your account may be restricted or suspended until the matter is resolved. We encourage customers to reach out to us first for a faster resolution.
Changes to This Policy
Clicks Host reserves the right to modify this refund policy at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the revised terms.
For any questions, feel free to reach out to our support team
